I always look to read Gideon Spanier’s advertising & marketing column on a Monday in The Evening Standard, but last week, yet again, it dealt with the rise of social media and its increasing importance in the business world. Slightly disheartened with the progress in this area galloping well ahead of my understanding of it, after a few flicks of the page I hit on an article entitled:

“Steve Jobs and other movers and shakers say it by phone”

What a breath of fresh air. When I joined Alchemis in July 2000, I feared that traditional telesales was on borrowed time. Earlier barriers such as voicemail were still there, but the internet was taking off as a marketing tool and everyone wanted to receive emails rather than actually talk. That fact still remains, but now we also contend with tweets and pokes and every article is pushing home the potential benefits of social media as a business tool (a fact that I find ironic since many companies banned Facebook due to decreased productivity at its inception). However, Alchemis has gone from strength to strength utilising the phone. The survival of our competitors and the rise of numerous start up new business agencies gives me real confidence that the phone based new business industry is a resilient one and that the phone, whilst maybe not having the potential quick reach of other mediums, is the most powerful and effective tool when selling your business, service or product.

The article quite rightly points out that when your creditors want payments they don’t send emails, they use the phone. It goes on to say that as many “retreat behind the walls of electronic communication, the advantage only grows for those ready to make phone calls”. A statement I wholeheartedly agree with.

· The phone allows you to quickly react to a person’s mood or persona – something email does not

· Email content and tone is open to damaging misinterpretation by the recipient

· “The phone is the best medium to find out things you may not have anticipated”. Absolutely!! A good telesales person will find the issue and opportunity

· As more and more people use the phone as a secondary communication tool, the cards are stacked in favour of those who have the skills to use it effectively

· You can get your point over in one clear concise message, which is not fragmented by a traffic of related emails sent hours or days apart

I do appreciate the value of new communications tools and ways of working, but I firmly believe that the humble phone will continue to play a key role for a long time yet and should remain a part of any integrated sales/marketing strategy.

Now I have always been a great believer in harnessing new platforms like mobile marketing and social media sites to promote your brand or company. Hence setting Alchemis up on Twitter.

In my view it’s more than a wise step to get out there, even if a Twitter account doesn’t result in immediate new business, your brand and company name is out there in the “Twittersphere” for all to see, which can only be a good thing.

The common perception with social media sites is that people go there to socialise and not to buy. True, but brand visibility is the key, and with Twitter having over 18 million users, and Facebook a staggering 400 million active users, it’s hard to see why some companies still stick to their guns and use more traditional methods of marketing.

On the same note, with the introduction of more and more mobile devices, surely the place to be is in the mobile web? Well you would be shocked at the lack of brands I speak to on a daily basis that are yet to fully appreciate the benefit of mobile marketing.

That’s why when one of my clients that I call on invited me to a seminar based on their predictions for paid search in 2010, it was refreshing to listen to someone promoting the idea of harnessing the mammoth power of social media, and the importance of the growing number of consumers available to be targeted through mobile devices today.

Now I am not about to give away my client’s top tips for mobile or social media search (sorry), but what I will say is that the seminar really drove home the constant developments in social media and mobile technologies that companies just aren’t making full use of.

I read an obvious but probably not widely registered fact in an article some time ago that text messages are usually read by a user within 20 seconds, which means brands can start seeing results almost instantaneously, versus hours or days for a similar email marketing campaign. Now if brands can harness this to generate new business and get results that fast, then they should be getting onto it before these spaces are flooded, and their brand becomes a needle in a haystack.

The moral of the story is if you’re not using the power of social media, do it. And if you’re not mobile marketing, do it.

I can’t recall the last time I had a clever, well-targeted marketing text message sent to me, in fact I’m not even sure I’ve even had one! Aside from my mate John texting “Dan, get down to the Royal George, they are giving out free Tequilas!” Now that was well targeted.