Do the lengths companies go to research consumer habits today have any limits? It would seem not! Working with a research client for over 3 years I’m fully aware of companies employing neuroscience as a method finding out what makes consumers tick, but this takes the biscuit.

Earlier this year Royal Mail commissioned Millward Brown and Academics at Bangor University to undertake a study to determine if the brain reacts differently to marketing messages delivered through direct mail in comparison to email campaigns. This was based on the assumption that consumers tend to engage more to physical objects that they would to an electronic format.

Participants were shown the same creative format in both digital and print. Following this a measurement of brain activity was taken in the MRI scanner to identify parts of the brain that show increased activity by imaging changes in the blood supply.

The research showed that certain parts of the brain were more active when given a piece of physical direct mail (you don’t say). So in short the research found that actually holding something in your hand is “a significantly more multi-sensory than marketing that appears online”.

The study concluded that “when a piece of DM was held and read by a participant, their reactions suggested that they were experiencing thought patterns similar to those the brain exhibits when processing memories and emotions. Other studies have shown that emotional processing can generate a positive response to brands and their messages, and enhanced levels of engagement. When someone engages with an emotional response through tangible material, it produces an enhanced recognition that can result in increased attention given to the brand in the future.”

This is all very interesting stuff and I agree that holding something in your hand will of course create a stronger response within the brain than looking at the same creative on your computer, but perhaps the next study should look at how we can promote the brain to pick it up and read it instead of chucking it in the bin in the first place?

Now there’s a thought.

Being a life-long West Ham fan, I read with a huge amount of resentment and bitterness about Tottenham’s latest cunning plan to make more money last week. Not content with having one sponsor, they’ve only gone and got themselves a second one – just for cup and European games.

Why didn’t West Ham think of that? Aside from the fact that we’re not in Europe, will no doubt get knocked out of the Carling Cup by Oxford United tonight and possibly of the FA Cup by, hmmm… let’s say Bolton in the fourth round, it seems to be a pretty good idea to generate more revenue for clubs in these tough times for the beautiful game.

Realistically, this brainwave will mainly suit the bigger, more successful clubs as the additional sponsors would have to feel they were getting enough exposure for their money and therefore a decent run in these competitions. But why not extend the idea even further to have a separate sponsor for home and away kits?

Logic would dictate that this will result in one of the following outcomes:

either the floodgates will open for the marketing departments of companies not currently represented to get their brand names splashed across the kits of other top-flight clubs in some way, shape or form;

or existing sponsors will up their money to retain exclusivity across all competitions.

The other scenario is that brands won’t play ball at all – but I suspect the lure of all that publicity will be too great and there will always be someone who will jump in to fill their shoes.

And let’s not forget the replica kit sales – 4p to make, £40 to buy and now you not only need home and away, but also the limited edition Champions League, FA Cup and Carling Cup version. All revenue for these cash-strapped clubs!

Come to think of it, why stop at football – there are plenty of other televised sports to target too.

I suspect there will be a window of opportunity opening for affiliate marketers and sponsors following Tottenham’s tactics and my advice to agencies is to hit those phones now – or better still get the longest established (and best) new business agency to do it on your behalf!

PS – for any Spurs fans reading this, check out http://www.dearmrlevy.com – it’s a cracking site.

I read an article in Marketing Week recently which explored the new buzzword of digital marketing, ‘Social eCommerce’.

Social eCommerce is the integration of eCommerce and social media and it’s a movement that has really taken off in the past few months. However, I do wonder whether this concept has been introduced to the digital mix too soon, especially at a time when some retailers have not even mastered the art of providing good transactional sites and many websites still remain difficult to navigate and fail to entice customers to buy their products.

Amazon is one of the first companies to embrace social eCommerce and they have definitely earned that right, as advocators of the eCommerce explosion.

So what have Amazon actually done?

Amazon has launched a new program that lets shoppers access their Facebook pages directly through Amazon.com. The program allows them to receive personalised movies, music and book recommendations based on the preferences listed within their profiles on the social networking site. The application also keeps track of friend’s birthdays and can automatically provide you with gift suggestions based on their listed preferences.

Amazon, sensing the backlash about privacy, has already promised not to share information with Facebook or any outside sources. However, despite this promise, there still seems to be scepticism about other companies going down this route and it remains to be seen how popular this new feature will be.

Whatever the cost, brands in this day and age need to be continuously demonstrating that they are moving with the times and this is probably why Amazon have been prepared to take the risk.

Please let us know if any of you have had any experiences with social eCommerce and whether you feel it will take off.